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您现在的位置是: 主页 > XM外汇 > 外汇平台怎么维权???

发布于:2022-04-03

首先,平台得正规,有监管部门,剩下的,就是漫漫维权路了!2016年5月31日,沪深300期指出现了乌龙指,因为这,我花了一年时间维权(通过收发邮件给监管部门,大概30多封,精力没怎么花,主要是等待的时间太长。)最终的结果也算满意!

背景:2016.5.31日,A股股指期货来了个乌龙指,从大涨瞬间到跌停,并且持续数秒。但是,我所交易的外汇平台并没有和市场价保持一致,本来可以大幅盈利的我最后大幅亏损5000多美元。当时的我刚工作不久,进入这个市场不到半年,这笔钱对我来说是大数目了!

维权:接下来开始了我的维权之旅了,虽然我也没抱着太大希望!我大概计算了下,如果全部按照最低价结算,我要求的赔偿是24000美元。打电话和平台联系,一开始平台是拒不承认自己有错价的,而且,令人可气的是,第二天的K线图也被修改了,增加了长长的下影线。我继续争取,经过客户经理和平台沟通后平台答应赔我1700多美元,我去你的大西瓜,我让客户经理先把钱打到账号再说,后来墨迹了个把月钱到账了,我第一时间把钱出金了。

第一阶段的维权全部是电话沟通的,没有任何正规的文件什么的。 第二阶段,开始了我的正规维权之路,先是联系了香港证监会,是通过官网投诉的,不得不承认,香港政府部门办事效率就是快,第二天就接到他们的电话,了解情况后,给我发送了一个文件签署,意思就是我授权他们查询我在KVB平台的账号信息。没过几天,收到了一封香港回复的正式邮件,意思是我维权的部门找错了,我的账号是新西兰开的,应该找新西兰的监管FDRS。

香港证监会给我的回复文件:

第三阶段,也是为期最长的阶段,就是向新西兰FDRS投诉,首先,他们接受了我的投诉申请,然后会进入一个为期三阶段的处理过程:

1、双方协调一个月,如果同意了,完结,如果不同意,进入第二阶段。(此阶段平台一般都是不会同意的)。

2、双方提供证据阶段,我和对方平台都向FDRS提供自己的证据,并且FDRS会把双方的证据共享给对方查看。这一阶段最长,持续了半年多,期间还经理了新西兰惠灵顿的一次地震,还耽误了工作,对于地震,我仅代表个人发表了一封慰问邮件。

我发送给FDRS的邮件30多封其中一页

截取其中一封详细的内容

可能看不清,附上原文:

Dear Claire Hancock

This is my response some new evidence,Thanks very much for submitting them.

First of all, I have to make it clear that my complaint is to compensate my loss of open positions instead of the loss which is caused by missing out possible trading opportunities from KVB’s wrong pricing. I refer to the fact that China300 on KVB (i.e. China’s IF1606 stock futures index). On 31 May 2016, the lowest price as 2732 lasted for 10 seconds instead of 3 seconds alleged by KVB. Please refer to the website(该网址无法提交) This is news from China’s authoritative mainstream media Netease News at that day. Thus this news is credible. Below is a detailed screenshot of pricing at a continuous time. At 10:42:12 Beijing time (i.e. 4.42.12 of MT4), the index reached the lowest price 2732 and this continued until 10:42:21 ((i.e. 4.42.21 of MT4). Such continuous 10 seconds is known in China as it is without question that all trading software of stock index futures is continuous 10 seconds.

Secondly, as a listed company, what KVB did is shameless. They have known about their wrong price on their server (maybe they just deliberately changed the price), but they still deceived the regulators with lies and excuses and entrapped the customers. It was obvious 10 seconds, but they said 3 seconds. According to KVB’s letter, I had speculated that the flash crash was going to occur. Here I would like to point out that I didn’t have to make speculation that the flash crash was going to occur because I had been focusing on the index so that I could react immediately. On 31 May, I had been watching this index since the opening of the market. One index is IF1606 and the other is China300 of KVB. At 10:42:12 Beijing time (i.e. 4.42.12 of MT4), when I found that IF1606 reaches the price limit 2732 (There is price limit of China stock index futures. As the CFFE provides, the price reach the lowest limit when the price is 10%increase or decrease in any single trading day from the previous days settlement priceThus this price as 2732 must be the lowest price.),

I planned to close all the KVB positions. But KVB China300 was still at 3017, which is 300 gap. At that time, I thought there might be delay of KVB server. Hence I didn’t close the positions immediately. In the following several seconds, China300 not only didn’t reach the same lowest price of 2732 with IF1606, but also began to increase. Then I had no choice but to choose close the position of “327”. The time was 4.42.36, which was 15 seconds later than the time of lowest price as 2732. This proves that I had been focusing on the index at that day. Just imagine, if the KVB servers had not been with pricing abnormality, I totally could have closed off the 6 positions in 10 seconds because there was fast closing off button in MT4.Only a click of the button will close off the position. Wasn’t there enough time for me to click 6 times in 10 seconds?

Besides,I am just a KVB client ,not a KVB service provide, the agreement of the KVBS signed back is the manager Li imitate myhandwritingsignature protocol, which I pointed out in the previous evidence.

Lastly, since the occurrence of the event and until I called KVB myself, there was never an official Email reply from KVB or phone call. I only got their phone call after I complained to the Securities and Futures Commission in Hong Kong, but still there was no Email reply. And subsequently, while discussing about the compensation with the customer manager Mr. Li who I have contacted, I never said that I could accept the 1725USD compensation. I clearly told him that I would safeguard my rights step by step until there was an official reply from their side. As the trader, KVB had known about their wrong price on the server.Instead of resolving and negotiating with the customers, KVB found all kinds of excuses to shirk their responsibility, ignored the customer’s complaints and tried to cover their filthy behavior with lies and excuses.

Yours sincerely

My Name

涉及到错价的订单

下面这个图是对方提供的,他们的后台有最低价的记录,然后在客户的MT4平台没有该价格的记录,而且,可笑的是,他们的后台记录显示最低价持续的时间是9秒

最后进入第3阶段,“adjust”阶段,这一阶段会有数名“adjusdicator”(调解官)综合双方的证据进行调解。最后调解的结论当然是支持我的,但是就赔偿金额确定问题(我的要求是赔偿2万美元),很难给一个数字,因为对方坚持,即使有错价,我也不可能提前预知,在短短数秒内平仓获利。我缺少的就是在那短短数秒内没有交易记录,如果有,就能证明我当时在看盘,有时间,有条件平仓,那么赔偿金额肯定远不止现在的。最后还是接受了平台自己提出的赔偿金额(9800美元,除去先前已经赔偿的1700,还需要赔偿8100)。虽然这数据连我要求一半的都不到,但是我也同意了,如果不同意,我也只能走法院起诉程序了,而且是跑去当地法院起诉,鬼才去呢。然后,又经过一个多月的墨迹,钱打到我的交易账户,顺利出金了。

最后的判定文件

最后

这是一个高风险的市场,个人认为,如果A股的风险系数为5,外汇市场(包括期指,黄金,原油等)的风险系数为9,如果你准备进入这个市场,请慎重慎重再慎重!

说下个人的经历吧 希望可以帮助到同样被害的朋友们。

自己19年4月开始做新华证券被老师拉群和私聊买卖外汇和黄金原油这些很快就亏了几十万,期间所谓的老师还屡次让我入金说带我回本,最后自己实在承受不了资金的巨大压力,想着去报案结果警察也不受理,最后身边的律师朋友分析之后才知道自己之前的平台不是正规平台,因为是追回亏损资金之后才付律师费用,于是自己就抱着试一试的目的找了律师团队,律师那边最后通过银行订单编号查到了最终钱款到哪些受害者哪里了,这次的被骗经历让自己也认清了很多东西,老老实实做实业比杂七杂八的金融靠谱太多太多。

因为自己的律师朋友是签订公司合同的当时才敢相信,不是市面上乱七八糟的维权团队合同,真心希望大家早日追回亏损。

报警可以,维权公司也行,看你怎么想了,如果找维权公司一定要找前期不收取任何费用的公司,要不然就是骗子

我也是刚经历了外汇平台维权,一路太煎熬了

亏损基本是追回来了,但扣除代理费手续费什么的还是缩水了好多

我是试试看找他们维权团队看看。

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